FAQs
How can I contact Velvri?
You can easily reach us by email at shopvelvri@gmail.com. Our dedicated customer service team is available to assist you with any inquiries, concerns, or issues you may have. Whether you need help with an order, product information, or general support, we’re here to ensure you have the best shopping experience possible.
Can I get more information about product specifications?
If you have any additional questions about a product, including sizing, materials, or features, our team is here to help! Contact us at shopvelvri@gmail.com, and we will provide you with all the details you need.
Do you ship worldwide?
Yes, we are pleased to offer international shipping to many countries around the world. Whether you’re located in North America, Europe, Asia, or elsewhere, we’ll do our best to get your order to you in a timely manner.
Where do you ship from?
we ship worldwide directly from Hong Kong to many countries around the globe. No matter where you are, we aim to get your order to you as quickly and efficiently as possible.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to a recent surge in demand for our products, international orders may take between 2-4 weeks to arrive. Delivery times can vary depending on your location, the chosen shipping carrier, and any customs processing in your country. We appreciate your patience and understanding during this busy period.
What if I don't receive my order?
While we do everything we can to ensure timely delivery, factors such as high demand, customs processing, and carrier delays may occasionally cause shipping times to extend. If your order hasn't arrived within the expected 30-day window, please reach out to us as soon as possible.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in GBP pounds, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at shopvelvri@gmail.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.